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Chapter 8 Managing and Engaging Employees in Service Organizations Kandampully

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Chapter 8 Managing and Engaging Employees in Service Organizations
Kandampully and Solnet (2018) introduce various concepts related to managing and engaging employees in service organizations. Examples include challenges faced by service organizations and concepts to help managers to better understand and support employees through these challenges including organizational psychology, human resource management (emotional labour, organizational culture /climate, empowerment/Theory X and Theory Y)
Describe your own experience as a tourism employee when you felt that you were or were not supported. Demonstrate your understanding of one of the concepts introduced in this chapter to tell us how the concept was enacted and helped you through the experience. Alternatively, if one of these concepts was not used, which would you recommend and why?
Use APA formatting for references

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