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Medicine and Health

Directions: Unless otherwise stated, answer in complete sentences, and be sure

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Directions: Unless otherwise stated,
answer in complete sentences, and be sure to use correct English, spelling and
grammar. Sources must be cited in APA format. Your response should be four (4)
double-spaced pages.
Margins
1” all
sides
Paragraphs
The
entire document should be double-spaced on standard-sized paper (8.5″ x
11″)
Headings
Bold
Type
Style and Size
Times
New Roman, 12 point
Software
MS Word
In Lessons 1 through 4, you learned foundational information
on the profession of medical assisting. You learned about the required
characteristics of a medical assistant, the history of the profession, ethic
and legal obligations of the medical assistant, patient communication, and
telephone techniques. For this written assignment, the concepts learned from
Lessons 1-4 will be applied. Please review the learning objectives for Lessons
1-4 prior to beginning work on this assignment.
Complete Parts A and B for this assignment.
Part A: Kayla Christianson, CMA, has been employed
six years by the cardiology practice of three physicians. She is a graduate of
a CAAHEP-accredited school. Furthermore, Kayla received extensive hands-on
training performing ECGs while doing her required externship.
Kayla has completed an ECG
ordered by Dr. Hsu for Mrs. Warner, a 76-year-old patient. Dr. Hsu, Kayla’s
boss, has telephoned her explaining that he was behind schedule doing rounds at
the hospital. He asked her to do him a favor and interpret Mrs. Warner’s ECG,
sign his name, and fax the report to Mrs. Warner’s referring internist who is
expecting the results.
Provide detailed answers for each
of the following questions. Your response should be two (2) pages in length.
·
Given the scope of Kayla’s education, training,
and years of experience as a CMA, would this favor fall within the AAMA
guidelines of her responsibilities?
·
Would any portion of Dr. Hsu’s request fall within the guidelines? If so, which
portion(s)? Is an exception to these guidelines ever allowed?
·
How should Kayla respond to Dr. Hsu?
Part B: For more than two years, medical assistant
Linda Lewis had been employed by Drs. Norek and Klein, who are gerontologists.
Also on staff are two registered nurses, a medical laboratory technician, and a
medical social worker. The daughter of one of the doctor’s patients has just
called the office. She is very distraught at the seemingly diminished capacity
of her mother and insists on speaking to the doctor.
Linda explains that both
physicians take only emergency calls during patient appointment hours, but that
she will take a detailed message. This caller, however, suggests that not only
should her call be considered an emergency, but that she will sue the doctor if
the call is not handled accordingly.
Provide detailed answers for each
of the following questions. Your response should be two (2) pages in length.
·
What should Linda do immediately to diffuse the
situation?
·
Is this clearly a case when the call should be
passed on to one of the registered nurses or the medical social worker?
·
Is this a case when the physician should be
called to the telephone because of the threat of an impending suit?
·
How could Linda ascertain whether or not this is
indeed an emergency? Is it up to her, as a medical assistant, to make such a
determination?
·
Because this is the patient’s daughter rather
than the patient herself, does Linda have any reason to enter into a
conversation with the caller? Could Linda be ethically bound by confidentiality
not to admit the woman’s mother is a patient?

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